I am the owner of a 7 1/2 month old 06 Honda Odessy which my husband purchased for my birthday. As of today June 12 my Honda has not moved from Autowest Honda of Fremont due to what I am now being told is a problem with a short block. Currently the estimated time to have my car returned is on or after June 21st.
I dropped my car off at the dealership May 19th after hearing a tapping sound any time I started the engine or pressed on the accelerator. To my dismay, the service tech handling my case has delivered the type of service I would expect if I had bought this car from some other car company. I have had to call for updates on my van (my service tech was to busy for updates), I was given a dirty rental car, with a 1/4 tank of gas and when asked about a phone number to discuss my concerns, the service tech never called back with a number. Never would I have imagined this nightmare from Honda.
I was told it was the #2 cylinder, they removed it, I was then told it was the #2 piston and connecting rod, they removed it. I was then told a technician had to come and inspect the cylinder bore for clearance specification. After waiting for the service tech to call me back after this check was complete, (I called him), I find out my car would not be returned to me until almost the end of June. He said they had to order the part and then it may or may not be put in over the weekend.
My husband researched this vehicle as if it were our first Honda(it's our 4th)! I am a mom with four children and my vehicle is the most widely used in the house. We have had a Kia in the meantime and Honda seems to be in no great hurry to have this resolved. If this is the way Honda treats its customers I am ready to purchase back my toyota previa. If there is a Honda service number for customer care I would appreciate having it. As I said earlier my service tech said he would ask his manager for the number but he never had the courtesy to even call back. If anyone has had this problem please let me know. I also look forward to please receiving a customer service number so I can inform Honda of the service (or lack there of)I have received thus far. I would hate for this to happen to any one else.
I dropped my car off at the dealership May 19th after hearing a tapping sound any time I started the engine or pressed on the accelerator. To my dismay, the service tech handling my case has delivered the type of service I would expect if I had bought this car from some other car company. I have had to call for updates on my van (my service tech was to busy for updates), I was given a dirty rental car, with a 1/4 tank of gas and when asked about a phone number to discuss my concerns, the service tech never called back with a number. Never would I have imagined this nightmare from Honda.
I was told it was the #2 cylinder, they removed it, I was then told it was the #2 piston and connecting rod, they removed it. I was then told a technician had to come and inspect the cylinder bore for clearance specification. After waiting for the service tech to call me back after this check was complete, (I called him), I find out my car would not be returned to me until almost the end of June. He said they had to order the part and then it may or may not be put in over the weekend.
My husband researched this vehicle as if it were our first Honda(it's our 4th)! I am a mom with four children and my vehicle is the most widely used in the house. We have had a Kia in the meantime and Honda seems to be in no great hurry to have this resolved. If this is the way Honda treats its customers I am ready to purchase back my toyota previa. If there is a Honda service number for customer care I would appreciate having it. As I said earlier my service tech said he would ask his manager for the number but he never had the courtesy to even call back. If anyone has had this problem please let me know. I also look forward to please receiving a customer service number so I can inform Honda of the service (or lack there of)I have received thus far. I would hate for this to happen to any one else.
